If you are not satisfied with the product, you can return it to us within 14 days after receiving it for a refund.
If you have already worn the product, the return policy will not apply. Therefore, please keep the product in exactly the same condition as it was received.
Please do not use major shipping companies such as DHL, EMS, or FedEx. Use regular registered mail services to avoid entry issues. The return shipping cost is entirely borne by you.
You should always remember that returning products to China is not easy, and Chinese customs may not accept your return and will return the products to you.
In this case, you may need to ship twice and wait for a long time.
So please carefully choose the product and size before purchasing to avoid the possibility of returns.
Anyway, if we don’t retrieve the purchased product first, we won’t be able to provide you with a refund.
It is inevitable that the product will remain intact during transportation. If the product is damaged, you will need to return it and pay for the shipping fee. Once we receive the goods, we will pay both the purchase price and shipping fee to you. Please be informed
Our return address:
Merriman Partnership
+447450373426
sales@merrimanlasers.com
Vanbrugh House Grange Drive, Hedge End, Southampton, England, SO30 2AF
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us:
Merriman Partnership
+447450373426
sales@merrimanlasers.com
Vanbrugh House Grange Drive, Hedge End, Southampton, England, SO30 2AF